Terms of Service and Policies
Communications between a client and counsellor are confidential. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. A counsellor is required by law to report to the authorities the following circumstances:
- If counsellor suspects that an individual may be involved in child abuse or dependent adult or elder abuse.
- If a client is threatening serious bodily harm to another person.
- If a client intends to harm himself or herself. The counsellor will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.
Most people are responsible and considerate regarding attendance at sessions. If you are one of those conscientious people, we thank you and realise that for you such a detailed policy may be unnecessary. We hope that even if you are not likely to cancel sessions, you will find it helpful to have a policy in writing. This is a very personal service. When we make an appointment with you it is a firm commitment that we will be there for you at our agreed time. We begin and end all sessions on time and that time is reserved specifically for you. There may even be times when we are present in the place of service just to see you. Holding time is using the time. Most people reserve time a week in advance.
Sessions cancelled, even within the 48 hour/two business days cancellations period, are often essentially used by the person who initially reserved them. In most cases, there is no charge for sessions cancelled in advance of two business days before the session time. If you cancel less than two full business days before the session time you will be charged the cancellation fee of $45.00.
There is no charge for missed sessions in the case of severe illness such as flu or accidental injury, or life-and-death events such as funerals. We understand that there may be days when you are too ill to attend sessions. However, we do require that you call and let me know that you will be absent – unless it is physically impossible for you to make the call. If you have a chronic illness or health problems that cause you to frequently cancel sessions, there will be a charge for those missed sessions. If your health is unpredictable it is up to you to decide whether you can make the commitment for an appointment. We maintain our flexibility to have the session over the telephone or video.
There is always a charge for forgotten sessions or sessions related to work, business, and travel. If your job requires you to work at the last minute you are responsible to pay for the missed session. If your job is unpredictable it is up to you to decide whether you can make the commitment for an appointment. Airlines and weather are also unpredictable.
We understand that you cannot control many problems related to travel, so please consider your travel schedule when making the appointment.
First Consultation Policy
If you cancel your first consultation twice we will not be able to reschedule the first consultation a third time.
Policy in my absence
If the counsellor is severely ill or has a life or death event, we will inform you that we will be absent. We inform clients of my vacation or conference schedule at least a week in advance. If we are unable to give a week’s notice of events which will keep the counsellor out of the office, we will give 48 hours.
Communication between sessions
We usually return emails the same day or within 24 hours, though you may wait longer on weekends. We do not text with clients and do not discuss counselling issues via email.
Refunds are not provided for services that have been rendered. If you have purchased a counselling pack and decide that you no longer wish to utilise the sessions you will be billed at the regular session rate for the appointments that were completed and refunded the difference.