Frequently Asked questions

Frequently Asked Questions

Can I claim any part of the session cost through Medicare? 

Unfortunately, Medicare rebates are not available for our counselling at this time.

How do I prove that I have a Mental Health Care Plan?

You will need to provide your mental health care plan referral at your first appointment with your counsellor. 

When is my payment due?

Payments are made through the Client Portal when making an appointment. Payment can be made online via credit card via Stripe

What happens if I need to cancel?

We require 48 hours notice for cancelled sessions. You are able to cancel a session through the client portal (how you signed in to make the appointment). 

What if I don’t use my entire counselling package? 

We understand that situations can change, in the event that you need to cancel your package we will charge you the standard rate for the counselling you receive for the appointments that you have attended and provide a pro-rated refund of the balance.

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